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When big businesses don’t get it
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I've been intrigued with articles that detail how big businesses fail to harness online potential, and fail big. I'd say if only they could do better, but I also feel an underlying sense of satisfaction that not putting the customer first has backfired on them. Read....
How Yahoo Killed Flickr and Lost the Internet
Why Best Buy is Going out of Business...Gradually
I've been intrigued with articles that detail how big businesses fail to harness online potential, and fail big. I'd say if only they could do better, but I also feel an underlying sense of satisfaction that not putting the customer first has backfired on them. Read....
How Yahoo Killed Flickr and Lost the Internet
Why Best Buy is Going out of Business...Gradually
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Incidentally, see this delivery guarantee from Comet?
They've just broken it and refused me a refund/compensation http://www.comet.co.uk/static/services/delivery/delivery-guarantee #bricksandmortargettingitwrong
Posted by .(JavaScript must be enabled to view this email address)
on 06/06/12 at 05:15 PM
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